Dispute and complaint settlement policy

For the convenience of customers when using the services available on the website www.tkmartech.com. The management of the website www.tkmartech.com clearly stipulates the policy to resolve disputes and complaints (if any) when customers use our services. The management of the www.tkmartech.com website recommends that customers read this policy carefully before using the services available on the www.tkmartech.com website.

 

Responsibilities of Website Management Board www.tkmartech.com

The www.tkmartech.com website management board is responsible for receiving complaints and assisting customers to resolve disputes and complaints related to products and services at our www.tkmartech.com website.

 

When disputes and complaints arise, www.tkmartech.com website management always prioritizes and prioritizes negotiation and mediation solutions to maintain members’ trust in www.tkmartech.com’s service quality.

 

Dispute and complaint settlement process

Our dispute and complaint settlement process is carried out according to the following steps:

 

Step 1: Receive customer feedback and complaints related to www.tkmartech.com ‘s products and services

 

Customers who use the services available on the www.tkmartech.com website and have complaints can do one of the following two methods:

 

Form 1: Reflect and complain online by sending feedback and complaints via: Email: info@tkmartech.com | Phone: (236) 788 7799

 

Form 2: Reflect, complain directly at the head office or transaction office of the company as follows:

 

– TK Marketing & Technology Agency Inc

– Address: 145 Chadwick, North Vancouver, BC, Canada

– Hanna – Head of customer services

 

Step 2: The www.tkmartech.com website management board receives and handles customer complaints and feedback

 

– www.tkmartech.com Customer Care Department will receive customer complaints, depending on the nature and extent of the complaint, www.tkmartech.com will take specific measures to support the buyer to resolve that dispute.

 

– The time to receive and handle complaints and complaints is 3 (three) working days from the time the www.tkmartech.com website management board receives feedback from users.

 

– In the case that the school is beyond the capacity and authority of the website management board of www.tkmartech.com, the dispute will be resolved by the competent state agency according to the law.

 

– The management of the website www.tkmartech.com always respects and strictly implements the provisions of the law on protecting the interests of buyers (consumers). Therefore, it is recommended that members using products and services on the www.tkmartech.com website need to provide complete, accurate, honest, and detailed information related to products and services used to serve the process of settling disputes and complaints (if any). All acts of fraud and fraud in business are condemned and must be fully responsible before the law.

 

Information privacy policy

TK Marketing & Technology Inc is committed to absolute security and safety of customers’ personal information in accordance with the company’s information protection policy and the provisions of Vietnamese and Canadian law. Specifically:

 

  1. Scope and purposes of personal information collection

– Customers need to provide TK Martech with some information such as full name, phone number, email.

 

– Purpose of using information: Support consulting and taking care of customers using services of TK Marketing & Technology Inc.

  1. Information storage time

We store customer information on the server system for 1 year unless otherwise required by the authorities.

  1. Information collection, storage, and management units belong to

– Business Name: TK Marketing & Technology Inc

– Address: 145 Chadwick, North Vancouver, BC, Canada

– Phone: (236) 788 7799 – Website: https://www.tkmartech.com

  1. Commitment to protecting customer’s personal information

– User’s personal information is one of the most important assets to us. It is secured in the enterprise data center and is accessed only when identity checks are required to enforce this privacy policy. We are committed not to disclose to third parties personal information of members as well as personal information of users, except in the following cases:

– Introduce and promote information about new products or services, programs, and events to customers using services of TK Marketing & Technology Inc

 

+ Get the consent of the user for sharing information with third parties. Third parties are service providers hired by us to implement services, such as server services, web development, payment methods, and customer service. These companies and individuals will access users’ personal information as needed to perform their functions, but do not share that information with any other third parties.

 

+ When required by the competent authority. Specifically in the following cases: (a) protect the rights or property of TK Marketing & Technology Inc or its partner companies; (b) prevent crime or protect national security; (c) protect the personal safety of users or the public.

 

– The company is committed to the absolute security of all personal information of users in accordance with the company’s information protection policy and other provisions of Vietnamese and Canadian law.

 

– When you need our help in checking, updating, adjusting, or removing information, please contact TK Marketing & Technology Inc directly for support.

 

– All user information is absolutely confidential, not provided to 3rd parties (except at the request of competent authorities).

 

– When detecting errors in the exploitation and use of information, please contact and notify TK Marketing & Technology Inc for assistance in handling. TK Marketing & Technology Inc is committed to responding within 24 hours so that customers can agree on a solution.

 

TK Marketing & Technology Inc sincerely thanks and regards!

 

Warranty and return policy

For the convenience of customers when using the services available on the website www.tkmartech.com. The management of the website www.tkmartech.com clearly stipulates the return policy and product warranty when customers use our services. The management of the www.tkmartech.com website recommends that customers read this policy carefully before using the services available on the www.tkmartech.com website.

 

Regulations on return policy, product warranty

All services/products available on the www.tkmartech.com website are operated on an online platform, so the implementation of warranty and return policy on www.tkmartech.com is done as follows:

 

– Customers before using our services will be contacted by the company’s staff (meet directly at the office or contact via Email, phone) to discuss and advise on the use of appropriate service packages suitable for customers.

– After selecting the service package that suits the needs, the two parties will sign a service/product use contract, including the terms and contents of the warranty commitment, exchange, and return product.

 

– The implementation of the product warranty and return policy will comply with the content of the contract signed by both parties.

 

In the event of a dispute and complaint about warranty service, product return, and exchange, the processing steps will be carried out according to the process described in the “Dispute resolution policy” section posted on the website.

 

For all information related to Warranty and product return, please contact:

– TK Marketing & Technology

– Address: 145 Chadwick, North Vancouver, BC, Canada

 

Thank you!